Our exclusive property management
services protect your investment
and maximise your returns.

We know how to find the highest quality tenant for your property, whether it is a residential apartment or an executive home in Melbourne’s highly sought after inner city. We have an extensive database of high quality tenants on our waiting list, which minimises our clients’ vacancy rates.

We also have efficient and professional maintenance professionals on call, which ensures your investment is always kept at its very best.

 

LANDLORD SERVICES

The careful protection of your investment property not only preserves the value of your asset, but also results in competitive rental returns.

At Top Lane Property, we specialise in property management including residential apartments and executive homes. We place significant emphasis on finding you the highest quality tenant for your property, as well as implementing efficient maintenance systems to ensure we are able to act swiftly to ensure your investment is maintained at its optimum level.

 

 

A guide to our process

Getting the right tenant into your property can minimise tenant changes (and resulting vacancy periods), eliminate rent payment issues, and keep your property in the very best condition. Subsequently, we take great care with tenant selection – seeking those with a strong rental history, and stable, secure employment.

All tenants are required to complete a detailed application form and a face-to-face interview, and they must also supply recent, credible references. We screen and verify the accuracy of the information they have provided, via stringent background, reference, and employment/ business checks, along with applying practiced industry insight, to establish an appropriate tenant shortlist.

If requested, we also carry out a search of the National Tenancy Database and Credit Reference Association of Australia.

We will also ensure that the prospective tenant acknowledges their responsibilities, and will take proper care of your property – safeguarding your valuable asset.

Only the most suitable tenants are ever recommended, and of course we will always consult you – and seek your authority – prior to placing a tenant in your property (unless you request otherwise).

Top Lane can handle all the necessary paperwork and pre-rental logistics necessary to ensure new tenants make a smooth transition into your property. We can:

  • Prepare REIV-approved lease documents
  • Prepare any special conditions pertinent to the property
  • Complete a detailed condition report of the property, including the condition of all rooms and fixtures, before the tenant moves in
  • Provide the tenant with a copy of the Department of Consumer Affairs rental guide booklet, which explains the rights and responsibilities of both tenants and landlords
  • Supply an information pack to the tenant regarding your property, which clearly outlines the tenant’s responsibilities
  • Collect the bond and complete the Bond Lodgement form, as required by the Residential Tenancies Bond Authority
  • Provide the local water company with tenant details, to ensure usage charges are billed to the tenant correctly (providing the property is separately metered).

 

Routine inspections are carried out at regular intervals to ensure that the property is being cared for appropriately, and to check if any maintenance is required. We then provide you with updated inspection and progress reports on the tenancy.

For further peace of mind, each year Top Lane organises a professional inspection of all rental properties’ smoke detectors to check they are correctly positioned and working properly.

Top Lane collects rent on a monthly basis unless otherwise negotiated. A fully itemised statement is forwarded to you each month and an annual statement is provided at the end of each financial year. Copies of maintenance invoices are also provided for your income tax records and we automatically credit the monthly rental into a nominated bank account.

Our property managers make a daily check of arrears, and once a tenant is a number of days in arrears, they are contacted to arrange payment. If payment is not received with the week, the tenant will receive a warning that a final notice will be served if they do not meet their legally binding rental obligations. Should rent still be not be forthcoming, we will work to recover payments in accordance with the requirements of the relevant legislation, which can include an application to the Victorian Civil Appeals Tribunal (VCAT).

Thanks to Top Lane’s thorough tenant selection and payment processes, we experience very few problems with non-paying tenants.

We listen to how you would like us to manage your property and arrange maintenance accordingly. In the case of non-urgent maintenance, we will either refer all matters to you before taking action, or organise the required repairs on your behalf up to an agreed cost.

Under the Residential Tenancies Act, certain repairs are considered to be of such a serious nature that action must be taken immediately. The limit for these urgent repairs is $1800. Should such a situation arise, we will make all reasonable attempts to contact you. However, if we cannot reach you, we will arrange necessary repairs up to this cost limit.

We have a full range of reputable tradespeople available who have been providing quality, reliable service to us for many years. All are qualified, professional and covered by the appropriate insurance. If there are tradespeople that you would prefer to use, we are happy to record their details and contact them when required.

If your tenant is vacating, we will:

 

  • Provide them with a cleaning guide, as well as a list of recommended cleaners and steam cleaners, to ensure a hassle-free exit for all concerned
  • Liaise with the vacating tenants to co-ordinate inspections for prospective tenants
  • Conduct a final inspection and review the condition report that was completed at the start of the tenancy, to ensure the property is left as it was found, with the exception of fair wear and tear
  • Inspect the property thoroughly, report on its condition, and recommend if any work is required prior to re-letting, to ensure your property is maintained
  • Organise for the bond to be returned to the tenant in accordance with the Residential Tenancies Act.

To save you time and inconvenience, you can arrange for Top Lane to pay the following expenses on your behalf from your monthly rental income:

  • Council rates
  • Water rates
  • Body corporate levies
  • Insurance premiums
  • Any other property-related charges.

While we work hard to resolve any dispute that might arise between a landlord and tenant, occasionally an application to VCAT might be required. In the event of a dispute we can:

  • Apply to VCAT for resolution
  • Attend any tribunal hearing on your behalf to present the case.

A member of VCAT will hear the case and make a binding decision based on the evidence presented.

We recommend all landlords take out property insurance to cover the building, and its fixtures and fittings. In addition, we suggest you look into public liability and landlord insurance, the latter of which can help protect you against loss of rent and tenant-related damage to your property. Top Lane property managers can provide a list of insurance specialists.

Top Lane manages thousands of rental properties, and completes scores of rental property appraisals every week, giving us an exceptional knowledge of rental prices in our operating regions – enabling us to recommend the best possible rental rates for our landlords.

Certified valuations and market appraisals can also be arranged for dispute resolution, family law property settlement, refinancing, probate or for accounting purposes.

At Top Lane, we understand that while your rental property is vacant, it is not earning you an income. Thankfully, our advanced marketing and advertising strategies, will ensure your property is leased to an excellent tenant – and generating the maximum rental income – as quickly as possible.

To put it simply, our goal is to lease your property at the maximum possible rent, to the most appropriate tenant, in the shortest possible time. To achieve this aim, we will build an effective marketing campaign using an array of proven and effective marketing channels.

Thanks to our trusted reputation, Top Lane helps leading organisations and discerning company executives secure quality furnished or unfurnished rental homes and apartments in all price ranges – for both medium and long-term tenancies.

We have strong ongoing relationships with a number of Melbourne’s leading corporate relocation companies, so that prospective executive tenants are informed of suitable properties as soon as they become available.

We offer a range of comprehensive services and options, with the flexibility to satisfy every client. Please contact us for more information.